Staff calm, cleanliness, location

Hospitality & clean rooms .

Nice

Very cheap for the location. Clean room and bathrooms. OK wifi. The girl on the reception was very nice and helpful

Отличное месторасположение отеля, все уютно и чисто. Приедем снова! Спасибо!

Nice staff, clean and everything is new. Great value for money!

Everything was fine. Best value for money!!! Friendly staff and very unique design in style of mystique castle.

Спасибо отелю за теплый прием и ночлег... вса молодцы... все понравилось. Ждите еще в гости))

It was ok

good location, nice and quiet. The staff are helpful.

The space of the room it’s ridiculous!

Very good location in the center of Moscow just a few minutes walking to the red square. The hostel is located in the third floor of a new building with lift. The room was pretty small, there was not enough space to store the luggage inside.

The location of the hotel was really good. Less than 5 minutes from the station, and finding the entrance was not that complicated ! Staff was helpful and spoke English. The facilities were quite small and rare (2 showers for the overall hostel) but perfectly clean. In the room, the mattress was nice. Good overall price and quality ratio.

Почти всё хорошо. Расположение удобное, 2 минуты от метро, центр города. Внутри - чисто и аккуратно, электронные ключи, чистые качественные постели и полотенца. Всё необходимое оборудование есть - плита, микроволоновка, стиральная машина. Но именно на Смоленской есть один минус - под хостелом располагается бар для мажоров, и, соответственно, до 2 часов ночи от музыки вибрируют стены и пол. Если кому-то критично - обратите на это внимание.

Payment at check in made very negative atmosphere in relation to my stay in this hostel.

Very pleasant and cozy stay. I would recommend Station hostel to each Yerevan visitor!

Thank you! Chip, clean and good location! In the heart of city! Good luck!

Everything was great,I had only one complaint...you should warn people that there is no window in the room. Besides that i would come back again. S

Great location. I stayed for 5 days. The line for the bathrooms can be very long in the mornings depending on the occupancy. The rooms are small but serves the purpose if you are only looking for a place to sleep. The WiFi is great.

I liked it, nice interior and great value for money paid.

Perfecta ubicación, personal muy amable.

Thanks

Overall, good place to stay. Great location and nice staff.

La atención buena pero no era lo que buscabamos. Mucho ruido y habitaciones muy incomodas. gracais

Good place to stay with value for money

The rooms are too small and it’s not what I booked. You also charged me more for an upgrade. Your staff needs to speak English to communicate with people from all over the world. It’s also a hostel not a hotel so don’t advertise it as a hotel. It was clean and location was great. Your staff was friendly except your manager who speaks English was a little rude telling me I made a mistake when booking the room or blaming booking.com for the mistake.

Thank you so much!

Thank you. We enjoyed our stay.

1) Кровать громко скрипела при ворочании. 2) Подушки слишком высокие. Удалить часть наполнителя из уже имеющихся подушек, не покупая новых, было бы прекрасным решением. Те люди, которым не жаль своего позвоночника (в данном случае его шейного отдела), просто могли бы спать на двух подушках. 3) Туалетов было мало, и образовывались очереди. Хотя я допускаю, что в отеле оказалось народа сильно больше, чем обычно, из-за ЧМ. 4) Почему-то только один крючок на стене. Они и стоят копейки, и места на стене достаточно... Полотенца пришлось кое-как развешивать на кровати. 5) У туалетов снаружи отсутствует четкая индикация занятости, что более-менее приемлемо в каком-нибудь торговом центре, но раздражает в отеле, так как (опять же из-за большого количества людей и малого количества туалетов) регулярно кто-то долбится. В остальном все понравилось: формат отеля, локация, стоимость, доброжелательная девушка на ресепшене.

Nice

Good place, clean, staff very friendly and helpfull.

The manager of this facility fell asleep around 1 am so I could not get into the main entrance. Other than that, I fully enjoyed my trip at this place.

all was fine

Muy buen lugar para alojarse! Muy contento con el servicio

...

Not enough toilets & showers, the line lastes for ages morning and night.

Very good. We have enjoyed our visit to Moscow in Winterfell.

There room is very bad for clothe very short for a like littel bady.

The staff is very nice and talkative. He knows different language including Chinese, English and Russian, so don’t worry about that it will be a problem on communication. You also will have a comfortable stay as, the room, pantry, toilet and bath room all are clean.

Es pequeño y es dificil de encontrar. El personal es muy amable y se esfuerza mucho pero apenas hablan ingles. La ubicacion es buenisima. Simpre hay cafe ,toallas limpias gel y productos de higiene a tu disposicion.

Very clean place with a helpfull staff a bit small but enough to sleep comfortably

Staff behavior was very good and clean

Lo mejor la ubicación a 20 minutos de la plaza roja y la amabilidad del personal. Buena cocina y café gratis. Las duchas eran decentes y estaban limpias. Las toallas eran gratis.

Everything was great, thanks !

the hotel is nice. clean and cozy rooms. suggestion : offer russian food if someone interested. i had to search for restaurents who offer russian meals instead of burger and pizzas.

It is very good hostel.Staff is friendly.The room is small.Location is center city.Thank you. Mark

Отличный хостел за смешные деньги

Lovely staff, very friendly and helpful. Would love to see her again!

Грязный номер с грязными стенами. Отсутствие горячей воды в душе. Старые разломанные кровати. Обшарпанные двери номеров. Невнимательные и вечновыпивающие администраторы в компании каких-то подозрительных типов.

Bathromms were really clean! You can use for free their washing machine. Comfy bed. The receptionist was great.

small room- it is not enough space for people in it when you put your luggage inside, too thin walls- we hear everything what other people was talking about in their rooms- it was difficult to sleep. I miss common place- where we can sit and speak with other guests. eat, watch tv, rest.

Rooms are clean and the location is top but there is no windows in rooms, these lasts are very tiny. The employees can speak English, one receptionist is very nice while the other is not... And very cold

Excelent place and suuuper helpful stuff!

The room for three people we had was super small with no windows and getting too warm quickly...but we got it with 60% off, so was good value, otherwise wasnt so good, not much toilets and showers, but at least always very clean

Nice place to stay for a reasonable price

Great value for money hotel. A little bit noisy (roads around hotel). Hotel is new. Little kitchen. Everything you need is in your room. Good value for money.

Nice staff and clean room

Muy buen hostal

Спасибо! Все было замечательно! Главное конечно очень удобное расположение и приветливость персонала. Это так нужно когда ты в первый раз в путешествии с ребёнком :)

Bon séjour de 2 jours à Winterfell Taganskaya. Chambre très simple et à l'étroit mais c'est ce que nous recherchions. Bon emplacement pour aller au centre de Moscou (1 seul changement de métro). Endroit propre !

Nice value for money

Thank you for hospitality

Great location, 5 minute walk to the metro station. The staff is really friendly, easygoing and helpful. Rooms are small but the price is cheap. Very clean hostel.

I would like to many thanks to manager of the hotel Mrs. Victoria for supporting in many fields and hospitality. The hotel is very clean, with comfortable facilities. It is the best place with warm atmosphere in Moscow. Becouse of the best staff and location we 've took enjoy of visiting Russia. Good luck and see you again!

Mrs. Victoria is a very warm heart person. She helped us a lot and tell us many things about Moscow and Russia. Thanks a lot! I have a suggestion. Please accept Unipay. This card is more safety than Visa and Mastercard. And it's comfortable to use for foregners. I will sugesst this hotel to my friends as the best place to stay in Moscow. Good luck and see you again!

Great place!

Great location and great price. Staff is very friendly and helpful.

The stay was good, more or less what i needed. Main problem: With private room advertised on airbnb I expected something different. And the noise is the biggest issue. The small rooms and thin walls are very loud and make it impossible to get a good rest!! I guess you can't change that, but please mention that in the roomdiscription! Thx

Rooms without windows are something really hard! People can get crazy if would live for long time. The rest is OK.

Staff,Theme of thr hostel,location,atmosphere.

Отличный вариант, можно рекомендовать всем. Соотношение цена-качество отличное. Еще бы немного побольше размеров кухню и было просто замечательно.

Спасибо

Everything is OK

Winterfell on New Arbat was an extraordinary experience. The administrators were all helpful and friendly to me. Especially administrator Liza. She was extremely helpful and made me feel welcome and comfortable. Liza was also very positive and always friendly to all her guests. She is extremely hard working and patient when the hostel became busy. Overall, the hostel on New Arbat is near metro station, Smolenskaya, and shopping centers and food courts. This hostel is also very near Red Square and can easily manage to walk there in less than 20 minutes. Also, if you are an American, the U.S. Embassy is about 7 min. walking distance. The hostel itself is very clean and unique. It is decorated in the style of Game of Thrones and unique in appearance. The hostel has a kitchen with working washing machine, refrigerator, and essential appliances. The bathrooms are separate from showers and very clean and spacious. Overall, the people that I met during my stay at Winterfell on New Arbat were friendly to me. I met people from all over Russia and even a family from Belarus. The people were all to curious where I was from. It was special for them to know that I was from America, even more from California. They were all to curious as to why was I in Russia during winter. I loved the interaction with the people staying at Winterfell. This is an experience I will truly miss. I want to thank everyone at Winterfell on New Arbat and to continue the great work you are all doing! Thank you.

Loft, lol, I like it

Отличное соотношение цены и качества

Все понравилось.

Frequently clean room

Отличная бюджетная гостиница. Прекрасное соотношение цены и качества. Расположение тоже удачное. Центр. Рядом все, что нужно. Советую

The lady at the front desk was superb. Very giod english, amiable, ready to help with efficiency and knowledge. Fantástico staff!

Solid budget hotel in the center of Moscow. Shared bathroom is the only disadvantage but can't expect it for that price. Thanks for hosting!

The bed sheets and the duvet were a bit small for the double-bed. Even if the amount is rather symbolic, it's a pity to have to pay for leaving pieces of luggage after check-out time

I would recommend english speaking staff. The staf need also be informed about prepaiment with creditcard. We had to pay again at arrivel and later had to ask ut back which was a bit difficult with no english speaking staff

The beds are comfortable. The staff speaks English and was very friendly. The hotel is at a great location and you can walk anywhere or grab a taxi real easily. A real hybrid between a hotel and a hostel. Solo travelers will like it. Finding it was a little tricky. It is behind the building off the street. There is also a code to enter the building which is nice for security but was confusing at first.

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Los baños (retretes) deben arreglarlos,cambiarlos porque estan dañados no se puede sentar,dejar algun desinfectante en spray para que cada persona lo use porque aunque lo limpiaban por la mañana, los huespedes lo dejaban sucio por la tarde o inmediatamente; y las camas deben cambiar el colchon porque se sienten mucho los resortes. El personal fue amable y siempre colaborador.

very friendly staff, and good location. only thing that bothered me were that the bedsheets were too small and did not cover the bed properly

I strongly recommend! 10/10 :)

generally everything else was good except the fact that other customers left the toilets unclean,left hair in the bathroom sinks, the service there was excellemt for me wifi was good not forgetting help from the staff

everything is fine

The best aspect of your hotel was its location. Very friendly and helpful staff, but did not speak English well (fortunately I speak some Russian). Toilets and shower cabin clean, but I think nobody emptied the rubbish from our room within the whole week. General impression positive and good value for money.

simple, clean and nice! very good hotel

It was very good

Biz begeniyoruz yani size de tavsiye ederiz.

Room no.1 is a bit loudy due to the ventilation system in the bathroom. Also, would be nice to have two sheets on the bed. Otherwise everything was fine.

I'll stay here next time, no doubt

Everything was super.İf i come to again , i will choose here absolutely.You can find everything in here.

No había servicio de limpieza diario de habitación. Las habitaciones eran extremadamente pequeñas.

i materassi sono molto logori. vi suggerisco di cambiarli o sistemarli. per tutto il resto, reputo il vostro un OTTIMO hotel! :)

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It is a fine place, specially because near at this site there are interesting places where it is possible to enjoy and eat interesting things: metro stations and so on. Very quite and safety area. The restaurant-discotec with latin music that is near to this hotel is just perfect. Thanks for attending and being helpful. Es un lugar excelente, especialmente porque cerca de este hotel hay lugares y cosas interesantes que se puedendisfrutar: Estación del metro y demás. Un area muy silenciosa y segura. El restaurante-discuteca que está cerca de este hotel es sencillamente perfecto. Gracias por su atención y por ser serviciales.

Buen sitio si se viaja sólo, limpio y con todos los servicios, las habitaciones un poco pequeñas si se viaja en pareja.

ROOMS ARE FAR TOO SMALL AND ONE SHOWER WAS BROKEN

Location is great. Toilets and showers are clean . There is fridge, kettle, laundry machine, hairdryer ,filtered water... Staff was so helpful and Nicolay is like hero to help always.

Aliona was very helpful in providing directions to sights or on where to go for daily activities. Thank you!

Really great stay for the money... Much recommended! Thanks for all!

The rooms are very small and uncomfortable. The rest well.

Thanks for everything:)

We enjoyed our stay, there was just the air conditioner in our room that made us ill.

One big negative aspect was that the girl that welcomed us didn't speak english AT ALL. Working in a hostel that's a huge minus.

I visited Moscow for a two day seminar, and Hotel Retro was a perfect place to stay - comfortable bed, hot shower, good Wi-Fi and place to work. I have already recommended it.

L'accueil est vraiment sympathique, Bon rapport qualité/prix. Nous reviendrons très probablement. Très sincèrement. Cécile & Sergueï

Camerele sunt destul de mici, pozitionate la subsol. Paturile sunt supraetajate si nu este lumina naturala. Personalul nu cunoaste limba engleza. Este destul de curat si aproape de metriu. Ca reper luati ambasadia Latviei.Hostelul se afla in curtea unei scoli si este cam greu de gasit!

The air conditioner is very loud, it feels like sleeping in an airplane. Also there is meldew at the ceiling of the showers. This could be easily avoided if the air conditioner stays always switched on in the bathroom area.

The only thing I would suggest is a better map to find the hostel inside the courtyard. We circled a few times until we found it. Otherwise, perfect location and great service. Would definitely come back again!

el hotel es dificil de encontrar en el edificio y la zona común pequeña

Bien situado y personal muy amable.

Everything in general was acceptable except for the terrible noise that a pipe made all night long inside the room, that made our rest awful and almost impossible.

Deberían avisar que es un subterraneo, sin ninguna ventana, pues hay gente que se puede agobiar por eso. Por lo demás sitio muy limpio y cerca de la Plaza Roja y varias estaciones de metro. A tener en cuenta la hora de check-in nuestro vuo se retrasó y a pesar de tener la reserva hecha no nos dejaron entrar en la habitación, simplemente tuvieron el detalle de guardarnos las maletas y invitarnos a salir de allí y caminar por Moscú toda la noche hasta las 14:00del día siguiente. Eso si, esa noche tuvimos que pagarla igual al dia siguiente. Para rematarla nos querían hacer irnos un día antes de allí, y con malos modos. Y aún enseñanzado la factura pagada y la reserva ni una disculpa recibimos. Buen sitio para quien le guste la aventura.

There were not enough towels,so we had to use the bedsheets. Not enough cutlery either.

the wifi coverage was very poor inside the rooms and faced lot of troubles because of this. and i am kindly requesting to solve this problem sooner as possible. thank you.

I am sure I will stay again in Retro Moscow

Thank you. Generally, it was a good experience.

I highly recommend this hotel, I was satisfied with the choice of this Retro Moscow hotel, Maria

The hotel has met our expectations, it was totally enough regarding the price. The hotel The room was small but clean and tidy and the staff was also very helpful so it was perfectly ok!!!

Great location and everything I needed. No complaints apart from trying to find the place initially.

Very nice hostel and valuable price. Pretty close to the Red Square and subway stations. Free WIFI, coffee and tea.

Very lovely place with the wonderful staffs. You get feeling like you are at home. Rooms are small and isolation is not perfect, but no noise neighter other forms of discomfort. And the great LOCATION - you are in the Center, close to all famous places and at the same time the street Pokrovka is very quiet. If you travell alone and would come close to people it is the very good place to stay. And cheap.

Un lit deux places certes mais avec un mini-matelas qui ne faisait même pas une personne. De plus, les espaces toilettes - douches ne sont pas propres mais ceci à cause de l'irrespect des autres clients plus que de la faute du personnel. Sinon, séjour agréable.

for the money I paid I didn't expect more. I'm satisfied.

Really good place if you`re searching for a cheap place to stay in Moscow. No luxuries at all but everything you need is provided. I`ll sure come back.

I went on my own althought i have booked a double room, what was nice. For 2 people i think it would be too small. The room had no window, but i knew that on upfront and i did not felt any discounfort! Being a solo traveller, i did miss the true hostal environment because it was generally local people that lives there. People was nice, it was quiet to sleep and overall it was a good experience. The location is excellent, very close to Chistye Prudy metro station and i must say that i fell un love by Moscow. At the hostal they have also arranged a taxi to drive me to the airport, and the taxi driver was a very friendly person. I will comeback for sure, maybe not to the hostal because i have made some friends, but if needed retro moscow is a good option. Good relation quality/location to price! Я❤️Москву

Room rediculously small, unacceptable. Also quite noisy.

Considering the price very good.

Una de las chicas del staff, muy amable y atenta,aunque no hablaba inglés, la otra no tanto. La limpieza de las áreas comunes podría haber sido mejor, aún así estaba en general presentable. La habitación un poco pequeña, pero la relación precio calidad es correcta. Estuvimos una semana, y la habitación no fue limpiada nunca desde que nos la entregaron. Aun así la estancia fue muy buena.

Staff should speak english! It was imposible to comunicate, making everithing very annoying and complicated.

You couldnt pay by card, despite of the info. But for those price it was great to stay there

The hotel itself is fine, but the front desk girl is very rude and not friendly. Since my arrive at 8:00 AM ( out of the check-in time) she was absolutely upset about the fact that I made her wake up "so early" to leave my luggage in the hotel, before the check in time (at 14:00). Later, she was upset also, because I came back to the hotel to pick up some stuff of my luggage, luggage that was still with her, -since my room was not ready yet. Finally, during the check-in, she seemed not to know very well the procedure while someone makes an on -line booking, and she was trying to charge me more money than I had to pay, despite that I explained that I already made a deposit, and despite that I showed her my booking in my phone. To me, she does not have ANY idea about client service, or experience as a front desk girl.

Two of the shower doors need fixed, and it would be recommended to find a way of providing drinking water. Also the standard bedrooms with the larger lower-mattresses make the rooms incredibly tight with no space for things.

Overall impression is okay, if considering the value for the money, it's almost excellent.

I think the hostel is well taken care of. Some slight improvements would be good: the table in my room was not usable, the lower bed sheet was too small, and the bed mattress had two sections which made it a bit uncomfortable. One more thing: the hostel entrance is difficult to find.

Positive: Staff was always available and very helpful (lady, but not the guy who was not available). The location is great. We were very happy to find out that there is free tea and coffee (+ sugar). Bad: The door of most showerooms cannot be locked or closed. Often, there was no toilet paper in several bathrooms (and staff do not put new one systematically, you need to ask them everytime). If you need to shower in the morning, there is no hot water most of the time because the water tanks are too small. The sound isolation is very bad, we can hear conversations outside the room clearly, and it disrupted our sleep.

Overall everything was ok. I think recommend this нotel my friends, because the price matches the quality.

generally，good for travell

Thank you.

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The hotel is very good for limited budget travellers, nice room, areas and toilets. I had problem to find the hotel, as the map in booking.com show a slightly wrong place, and there is no signal showing where is the hotel. I almost gave up and tried to book other hotel when I arrived due to the difficult to find it (almost 1 hour walking through the street). The wifi connection was excellent.

Very good! Thank you!